Managed BPO teams · Mexico
Bilingual customer support agents in Mexico — staffed & managed
Vetted, English & Spanish-fluent CX agents in your timezone. We recruit, train, and manage the team — you get the coverage.
- English & Spanish-fluent agents
- 20–40+ calls/day per agent, proven
- We recruit, train & manage the team
- Up to 60% lower cost than US support
Book your call — a few quick questions
Managed BPO teams · Mexico
Why companies nearshore with Wexpand
Live in ~12 business days
From job description to a signed offer in about 12 business days — a defined, repeatable process, not an open-ended search.
Up to 60% lower cost
Senior, English-fluent talent from Mexico & LatAm at a fraction of US salaries — same timezone, no offshore lag.
Vetted, not just sourced
Multichannel sourcing, structured interviews and psychometric assessment so you meet a shortlist, not a résumé pile.
We handle the messy part
Payroll, benefits, legal and compliance are fully managed (PEO/EOR) — you get a team member, we carry the overhead.
A defined process, not an open-ended search
From brief to hire in ~12 business days
- 1
Job description
We turn your needs into a precise, market-calibrated role profile.
- 2
Market research
Salary, availability and skill benchmarks across Mexico & LatAm.
- 3
Sourcing
Multichannel outreach across 50k+ talent contact points.
- 4
Selection
Screening, structured interviews and psychometric assessment.
- 5
Interviews
You meet a vetted shortlist — not a pile of résumés.
- 6
Offer closed
Signed offer, onboarding and payroll handled for you.
4.9★ on Clutch · verified reviews
Results teams actually got
“Their ability to manage 20–40 incoming calls a day helped us immeasurably.”
“Their ability to source, interview, and onboard high-quality candidates transformed our team.”
“They're very dedicated and personal — genuinely invested in our success.”
Questions teams ask before hiring
Are agents fluent in both English and Spanish?
Yes. We screen for professional fluency in both languages so your team can cover bilingual queues without a drop in quality.
Can you handle our call volume?
Our agents routinely handle 20–40+ calls per day, and we scale the team up or down as your volume changes.
Do you just source agents, or manage them too?
Both. This is a managed (BPO) model — we recruit, train, and manage the team day-to-day, and handle payroll and compliance.
How much does it cost?
Most teams save up to 60% versus US-based support. Tell us your coverage needs and we’ll send a transparent estimate.
How fast can we launch?
We can stand up a vetted team in about 12 business days, with onboarding and QA handled for you.
Ready to build your team in Mexico?
Answer a few quick questions and pick a time. We’ll come to the call with a shortlist plan, timeline and cost estimate. No obligation.